He is the principal of Global Executive Development Services, LLC, a Central Ohio company founded in 2001, which provides
operations management, organizational development, executive coaching and leadership/team development services. He is
an expert at developing people to resolve problems thus building individual and organizational capacities. He has consulted
to profit and non-profit organizations including education, family entertainment, food service, manufacturing, and professional
Because of his vast national and international business experience he is an expert at improving business
results through leveraging the diverse strengths and talents of people. He is a professional that can not only deliver a high
quality and exciting presentation, he also has a “passion” for working in the trenches, “shoulder-to-shoulder”
with people, coaching them on how to successfully leverage the power of change, improve professionally, and apply newly learned
skills in their work and lives.
Charles spent over 25 years with McDonald's Corporation helping to pioneer business
concepts that became practice standards in forging and replicating quality. For 13 years, he worked overseas bringing McDonald’s
restaurants to the rest of the world. He lead the operations and training team that opened the first McDonald’s restaurant
in the People’s Republic of China – the Beijing – Tiananmen Square McDonald’s, the world’s largest
McDonald’s. The Tiananmen Square McDonald’s set a McDonald’s world record of serving over 14,000 customers
in a single (eleven hour) day. He led the operations training teams that opened the first McDonald’s in South Korea
and Indonesia. He has delivered presentations and developed people across the globe – from Istanbul, Turkey to Tokyo,
Japan to Sydney, Australia, and Auckland, New Zealand, and almost everywhere in-between.
He has vast experience leading
project teams whether it be opening the world’s largest McDonald’s, developing and bringing to market new products,
or designing and implementing process improvement strategies to deliver superior business results. While at McDonald's, Charles
was responsible for opening new markets in other countries. This responsibility included assisting in the selection process
for joint venture partners, developing national and regional supply chains, and the construction of new restaurants. He developed
the processes for training local management, the organizational systems to operate local restaurants, and the corporate infrastructure
to support the rapid expansion of new restaurants.
He recently led an expansive database conversion and operations process
improvement project for a very large religious non-profit organization. As a result of the project completion, average
staff productivity increased by 47%, the cost of goods decreased by 26%, while at the same time, customer value perception
and response rates increased and service cycle time decreased.
Charles is a master meeting facilitator and a specialist
in helping individuals and teams resolve interpersonal conflicts and refocusing their efforts and energies on improving team
and organizational performance. By helping people improve the way they talk to each other, he can significantly improve
performance at the interpersonal, family, team, and organizational levels.
Charles has degrees in Business Administration
and Organizational Behavior. He holds certifications in numerous organizational improvement strategies including:
Myers-Briggs Type Indicator®
Herrmann Brain Dominance Instrument®
His passions are "hands-on"
operations leadership, increasing productivity, reducing workplace negativity, improving interpersonal and cross-cultural
communications, customer service, quality management, people development, developing metrics, and being a servant leader
– all directed towards achieving measurable and improved business results.